Effective Date: April 2023
Last Updated: November 2024
Fulfillment Policy for YANI LLC
This Fulfillment Policy outlines the expectations and procedures for working with Yani LLC (“we,” “us,” or “our”). As a service-based business providing marketing, CRM, and consulting services, we do not sell physical goods. This policy ensures transparency in how services are delivered, billed, and managed to support a positive, professional relationship
1. Service Delivery
All services are delivered virtually and customized to meet the specific needs of each client’s business. Our core offerings include:
● Marketing strategy, ad management, and CRM system setup/support
● Ongoing business coaching and consulting
Service begins once onboarding is completed and the initial payment is received. Clients will be guided through the setup process and given access to the systems and resources required for service delivery
2. Payment Terms
● All services are billed on a monthly subscription basis, with pricing determined by the specific package selected by the client at the time of onboarding.
● The first payment is due at the time of enrollment and marks the start of the billing cycle.
● Recurring payments will be automatically charged to the card on file on the same calendar date each month as the original payment, unless otherwise agreed in writing.
●Clients will receive a detailed service agreement outlining specific payment terms and deliverables, which must be reviewed and signed prior to the start of services.
● Additional services outside the original scope may be quoted separately and require written approval before work begins.
3. Late Payments and Fees
● If a payment attempt fails, the system will retry after three (3) days.
● If still unsuccessful, we will contact the client to update payment details.
● A 5% late fee will be applied for each week a payment remains past due.
● Ongoing non-payment may result in suspension or termination of services.
4. Cancellations and Rescheduling
Our services are provided on a month-to-month basis.
● Clients may cancel at any time with written notice. Cancellation takes effect at the end of the following month, allowing at least 30 days for offboarding.
● During this period, access will be removed, accounts will be closed, and final deliverables handled.
● Scheduled calls or meetings may be rescheduled with at least 24 hours’ notice. Repeated missed or rescheduled appointments may limit support availability.
5. Revisions and Changes
We welcome feedback and collaboration. Reasonable revisions to marketing campaigns, CRM configurations, or strategy are included in our service.
● Extensive or out-of-scope revisions may require additional fees.
● Any changes to the original scope must be agreed upon in writing before implementation.
6. Termination Conditions
This agreement may be terminated by either party with a 30-day written notice. Grounds for early termination include:
● Repeated non-payment.
● Breach of contract or confidentiality.
● Unethical behavior or misuse of services
Upon termination:
● Client access to all platforms and deliverables will be revoked.
● Any unpaid balance will become due immediately.
● Licenses to any intellectual property will be revoked unless otherwise agreed.
7. Refunds and Fees
As a service-based business, we do not offer refunds once a billing cycle has begun. This includes:
● Unused services.
● Change of mind.
● Early cancellation within an active month.
We are committed to resolving any issues promptly and fairly. Clients are encouraged to contact us directly if they are dissatisfied with any aspect of their service.
Clients agree not to initiate chargebacks or payment disputes without first attempting to resolve the issue with us directly. Filing a chargeback without prior communication may be considered a breach of agreement and could lead to service termination or legal action.
